FDS provides the technical support
necessary to ensure that the product is installed correctly
and is working properly. A Support and Update Agreement
from FDS also entitles you to free product update /
upgrades, access to knowledge base, technical support
and a lot more. The Support and Update Agreement offers
personalized, proactive support from an assigned technical
support engineer for the specific product deployed in
the most business critical information systems. First
Level technical support is available locally in other
GCC countries via nominated support partners. The standard
hours that we provide coverage are from 8:00 a.m. to
5:30 p.m., Saturday through Wednesday, and 8:00 a.m.
to 1:30 p.m. on Thursdays excluding holidays.
At FDS we pride ourselves on the quality
of support services we provide. Needless to say, we
run a fully automated ServiceDesk with over 99% call
closure ratio and over 70% first incident resolution.
Our Support Services Team, staffed with highly trained
Technical Engineers, is always there when you need them
- helping you. We provide phone support as well as onsite
visits for troubleshooting, monitoring and reporting
for all your network locations.
Log a Call
to FDS
To
log a call, please fill out the form below with your
contact information and a brief description about the
problem you are facing. We will get back to you with
a resolution / suggestion within one working day.
