Interactive Intelligence's Interaction Center Platform® is the foundation for its unique suite of Windows 2000-based IP telephony software, which extends IP PBX functionality to include multimedia routing and queuing, interactive voice response, voice mail, unified messaging, fax-on-demand, Internet text chat, Web callback, SIP support and much more.

Customer Interaction Center
Time-saving central administration and a lower total cost of ownership. CIC makes it all possible with a single, scalable contact management platform for your contact center as well as your enterprise. The CIC software provides PBX, ACD, IVR, skills-based routing, Web collaboration, screen pop, CRM integration, real-time monitoring and more for agents and supervisors. But it also delivers things like unified messaging and remote connectivity for enterprise needs. Consider CIC's options for SIP and voice over IP.

Enterprise Interaction Center
Replace traditional PBX phone systems and automate the entire communications process with EIC's call processing, unified messaging (e-mail, voice mail, fax), Web capabilities, auto attendant, presence management, call recording and more. Also fully support workgroups, call centers, multi-site configurations, remote workers and wireless users. With pre-configured single-server "levels" from 16 users to thousands, EIC installs in a day and provides system administration from a single interface.

Unified Messaging (Communité)
Communité pairs unified messaging with real-time interaction and presence management for a complete unified communications solution. Improve productivity in or out of the office with Find-me/ Follow-me, calendaring, auto call back, message notification and other advanced features.

Interaction Recorder^®
The Superior Approach to Recording and Quality Monitoring Management Interaction Recorder provides multimedia recording and quality monitoring capabilities tightly integrated to the Customer Interaction Center® (CIC), Enterprise Interaction Center® (EIC), and Communité® software products from Interactive Intelligence. In a single application, Interaction Recorder allows you to record and score calls as well as e-mails, faxes and Web chats based on business needs-including compliance and governance requirements, performance optimization, conflict resolution, sales validation, quality assurance and random surveys to gauge customer satisfaction.

Virtual Office
One platform. A completely virtual enterprise. Everything your workforce needs to conduct business -- in the office and away from it. Virtual Office and EIC give users a Communications Console for telephony, presence management and corporate communications system functionality, plus a Unified Message Manager for robust unified messaging and the Portal Application Module for Web-based access to data as well as integrated CRM, ERP and other business applications.

Interaction Dialer^®
The Only Solution You Need for Outbound Campaign Management. Successful outbound campaigns can supercharge any business objective-whether it's increasing sales, confirming appointments, or attracting attention to various issues. By combining Interaction Dialer with the Customer Interaction Center® (CIC) from Interactive Intelligence, organizations get a powerful outbound and blended campaign management solution for power, preview, and predictive dialing, along with inherent interaction blending, Web-based call scripting, multi-site campaign management, comprehensive campaign staging, and Telemarketing Regulatory Compliance options and much more.

Mobilité
Made for mobile workforces and wireless devices, Mobilité's application customization tools and mature back-end server let organizations create and administer their own wireless applications for sales force automation, field service support and other business uses.

Fast applications for Palm™ Pilot, Pocket PC devices, and for wireless users who need to access databases, mainframes, CRM/ERP applications, LDAP directories and other data stores.

Vocalité
Vocalité spells IVR for phone-based "self-service" interactions. Inbound and outbound call functionality lets you offer navigational interaction channels throughout your organization via customizable DTMF (Touch-tone) phone menus, while advanced features provide natural language speech input and Text-to-Speech and multi-lingual capabilities.