A complete service solution, BMC
IT Service Support® combines best
in class software with industry best practices. The BMC
product line delivers a unique web-based solution for
IT resource management.
BMC Solutions Service Desk is designed
to meet your business requirements and automate your
service desk processes. Its flexible architecture makes
it perfect for many departments. Powerful workflow software
and solutions deliver superior service and reduce operational
expenses. Plus, the customizable interface gives you
the flexibility to integrate it into your business processes.
Use it out of the box with our standard best practices,
or easily modify the interface, business rules, and
database to meet your specific business requirements.
Product
Evaluation Request Form
Download
product PDF
Flexible
Meet the unique needs of your business. Because BMC
Service Desk is flexible and easy to customize without
programming. Take advantage of drag-and-drop form design,
point-and-click business rules, and simple database
administration.
Intuitive
An intuitive windows design in a globally accessible
browser interface means training is easy and your staff
will become productive quickly.
Economical
Realize a rapid return on your investment, with increased
productivity and efficiencies while reducing response
times and abandon rates.
Service
Desk
Easily deploy and configure the service desk engine
for a broad range of service and support functions.
From tracking employee requests to resolving customer
issues, BMC Service Desk helps you create a proactive
service center that supports your customers and your
entire organization.
Asset Management
The Asset Management module provides a single, centralized
tool for asset tracking, vendor tracking and maintaining
service contracts. Integrated tightly with the incident
management, purchasing, and work order modules, BMC
Asset Management provides the information your technicians
need to work intelligently and efficiently.
Service
Level Agreements
Improve service by keeping everyone informed of escalating
requests and customer issues. BMC Service Desk automatically
communicates responses and prioritizes requests that
are in danger of falling behind, so you can quickly
establish and exceed service standards.
Work Order
Management
Improve efficiency by automating repetitive tasks with.
Track time and materials for each work order and easily
manage assignments across groups and departments. Work
Orders are fully integrated with BMC Service and Asset
Management modules.
Self Service
Ticketing
Immediately impact your bottom line. BMC Self Service
gives your customers the ability to submit and check
status of service requests online. BMC Self Service
is a cheaper and faster alternative to e-mail or telephone.
Purchasing
Optimize the purchasing process by automating requests
and maintaining a central database of inventory. A flexible
workflow and fully integrated inventory module helps
you save time and money.
Information
Retrieval
An organization is only as good as its smartest people.
With the Statistical Information Retrieval tool, information
can be recorded and stored for instant retrieval by
staff in any office or location.
